Policies and Guiding Principles
We are committed to providing our customers with the best dining experience while ensuring a safe and healthy environment. Our policies are designed to maintain the high standards of quality and service that we are known for.
Our first priority is the satisfaction of our customers. We strive to exceed their expectations by providing excellent service, high-quality food, and a comfortable and welcoming atmosphere. We are dedicated to ensuring that our customers have an enjoyable dining experience, whether they are celebrating a special occasion, enjoying a casual meal with friends, or simply grabbing a quick bite to eat.
Bringing food from outside
As a restaurant that values the health and well-being of our customers, we have strict policies in place when it comes to food from outside sources. It is our firm belief that all food served in our establishment must meet our high standards of quality, safety, and reliability.
Food that is brought in from outside sources constitutes a health risk as it may not be prepared or stored in a way that meets our standards. We cannot guarantee the safety of food that has not been prepared in our kitchen, and we cannot take responsibility for any adverse reactions or illnesses that may result from consuming food from outside sources.
However, we understand that some customers may have extreme dietary restrictions or allergies that require them to bring in their own food. In these cases, we may allow food from outside sources, but only if the manager in charge provides an exception. This is done on a case-by-case basis and is at the discretion of the manager.
We take this policy very seriously, as the health and safety of our customers is of utmost importance. We pride ourselves on our commitment to providing high-quality, safe, and reliable food. Our kitchen is equipped with the necessary tools and trained staff to prepare and serve food that meets our strict standards.
We encourage our customers to inform us of any dietary restrictions or allergies before they visit us, so we can work with them to ensure that we are able to provide them with suitable options. We are always happy to answer any questions about our policies and procedures and want our customers to feel confident in the food they are consuming at our restaurant.
In conclusion, while we understand that there may be situations where customers need to bring in their own food, we urge our customers to trust in our commitment to quality, safety, and reliability. We are always happy to work with our customers to find suitable options that meet their needs and ensure a safe and enjoyable dining experience.
Allergens & Dietary Restrictions
At Cielo, we take all allergies and dietary restrictions very seriously. We understand that many of our customers have unique needs and we strive to accommodate them to the best of our abilities. However, we want to be clear that despite our best efforts, we cannot guarantee that our dishes will be completely free from allergens.
As a small restaurant, we have a limited kitchen space, and we cannot guarantee that we can completely isolate allergens. We take great care to ensure that our ingredients are of the highest quality and that we prepare our dishes in a clean and safe environment. However, we cannot guarantee that our dishes will not come into contact with allergens.
We make every effort to accommodate our customers with dietary restrictions by providing a variety of menu items that are suitable for different needs. We have detailed information on our menu items to help our customers make informed decisions about what they order.
We encourage our customers to inform our staff of any allergies or dietary restrictions they may have when ordering. We will do our best to make sure that their order is prepared in a way that minimizes the risk of exposure to allergens. However, we cannot guarantee that there will be no cross-contamination or that the dish will be completely free from allergens.
We take the responsibility of ensuring the safety of our customers very seriously and we are committed to making our restaurant as safe and accommodating as possible. We are always happy to answer any questions our customers may have about our ingredients, preparation methods, or menu items.
In conclusion, while we make every effort to accommodate our customers with allergies and dietary restrictions, we want to be clear that we cannot guarantee that our dishes will be completely free from allergens. We encourage our customers to inform us of any restrictions they may have, and we will do our best to prepare their dishes in a way that minimizes the risk of exposure to allergens.
No alcohol service to inebriated individuals.
As a responsible establishment, we take the service of alcohol very seriously. We are committed to creating a safe and enjoyable environment for all of our customers, and we believe that the responsible service of alcohol is an important part of this commitment. As such, we have a strict policy that our staff will deny alcohol service to any customer that they deem to be inebriated.
The decision to deny service is entirely at the discretion of our staff, who are trained to recognize the signs of intoxication. If a customer appears to be visibly intoxicated, slurring their speech, stumbling, or exhibiting other signs of being under the influence of alcohol, our staff will refuse to serve them any more alcohol. We take this responsibility seriously, and we will not hesitate to deny service to a customer who is showing signs of being too intoxicated.
We believe that responsible alcohol service is not only a moral obligation but also a legal one. We are committed to adhering to all laws and regulations regarding the service of alcohol, and we understand that serving alcohol to an intoxicated person is not only a breach of our moral obligations but also a legal liability.
It is important to note that our decision to deny service to an intoxicated person is not a personal judgment on the individual. We simply want to ensure the safety of our customers and the community at large. We encourage our customers to drink responsibly and to always have a designated driver or other safe means of transportation.
In conclusion, the responsible service of alcohol is a top priority at our establishment. Our staff is trained to recognize the signs of intoxication and will deny service to any customer who is deemed to be inebriated. We take this responsibility seriously, and we believe that it is not only a moral obligation but also a legal one. We encourage our customers to drink responsibly and to always have a plan for a safe means of transportation.
As animal lovers ourselves, we welcome dogs on our patio and provide water bowls for them to enjoy. We also understand that pets are an important part of many of our customers' lives, and we want to make them feel comfortable while they are with us.
However, we do ask that dogs remain on the ground and not on the furniture. This is to ensure the safety and comfort of all of our customers. While we welcome dogs on our patio, it is important that they do not create a nuisance or disturbance for other guests.
We also ask that any food provided for dogs be served on the ground and not on the furniture. This is to maintain a clean and sanitary environment for all of our customers.
We believe that allowing dogs on our patio is a reasonable compromise. Our patio is a pleasant and comfortable space, and we want our customers to be able to enjoy it with their furry friends. We provide water bowls and encourage our customers to take advantage of this space.
In conclusion, we welcome dogs on our patio and provide water bowls for them to enjoy. We ask that dogs remain on the ground and not on the furniture to ensure the safety and comfort of all of our customers. We also ask that any food provided for dogs be served on the ground and not on the furniture. We encourage our customers to take advantage of this space and to enjoy their time with their furry friends at our establishment.
We understand the importance of service animals to people with disabilities, and we welcome them into our establishment. They are allowed to accompany people with disabilities in all areas of our establishment. This includes the dining room, patio, and other areas of the facility.
We ask that our customers who have service animals provide verbal attestation that the animal is required because of a disability, and that the animal has been trained to perform work or a task.
It is important to note that while we welcome service animals into our establishment, we reserve the right to ask the owner to remove any animal that is out of control, not housebroken, or that poses a danger to other customers or our staff. This is to ensure the safety and comfort of all our customers and staff members. In those rare cases, we are committed to providing you a space on the patio or pack your food in to go containers.
We want to make sure that all our customers feel welcome and comfortable in our establishment, and we recognize the important role that service animals play in the lives of people with disabilities. We ask that our customers with service animals be respectful of other customers and staff members, and that they keep their animals under control at all times.
Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. Service animals are expected to be on the owners’ lap or on the floor throughout your visit. We ask our customers not to feed service animals in the dining room in accordance with our Pets policy.
In conclusion, we welcome service animals into our establishment under the American Disabilities Act. We are committed to providing a safe and comfortable environment for all of our customers, including those with service animals.
At our establishment, we take the privacy and security of our customers and staff very seriously. To that end, we have installed security cameras on the premises to help us maintain a safe and secure environment. It is important to note that these cameras are used for security purposes only, and that the recordings are kept confidential and secure.
We want to be transparent with our customers about our policy regarding security camera recordings. First and foremost, it is important to understand that we will only provide camera recordings to individuals or entities with a valid court order. This is to ensure that we protect the privacy and security of our customers and staff, and that we comply with all legal requirements.
In addition, any requests for camera recordings must be made in writing and accompanied by payment for the cost of providing the recordings. The cost will be based on the medium provided by our business, and will include the cost of any storage media, labor, and other associated costs.
It is important to note that our retention policy for camera recordings is based on a "first in, first out" basis. This means that when our digital storage capacity is reached, the oldest recordings will be overwritten. This is to ensure that we are able to maintain an adequate level of security without incurring significant storage costs.
In conclusion, we take the privacy and security of our customers and staff very seriously. Our security camera recordings are kept confidential and secure, and are only provided to individuals or entities with a valid court order. Any requests for camera recordings must be made in writing and accompanied by payment for the associated costs. Our retention policy is based on a "first, first out" basis. We believe that this policy strikes the right balance between maintaining a safe and secure environment, and protecting the privacy and security of our customers and staff.
Copies of Receipts
We understand that on occasion, our customers may need copies of their payment receipts. We want to make sure that our customers have the information they need to keep track of their purchases and expenses. To that end, we have a policy in place for providing copies of payment receipts.
Signed copies of payment receipts are discarded after one month. This is to ensure that we are not retaining unnecessary information and that we are in compliance with relevant laws and regulations. However, we do retain digital copies of payment receipts for up to two years.
If a customer needs a copy of a payment receipt, we would be happy to help them by producing a digital copy. However, in order to do so, the customer will need to provide us with the date of the transaction and the exact amount charged to the credit card. This is to ensure that we are providing the correct receipt to the customer.
It is important to note that producing hard copies of payment receipts is a labor-intensive process, and we need to charge for the time it takes to produce them. The cost for producing hard copies of payment receipts will depend on the number of receipts requested and the amount of time it takes to produce them.
In conclusion, we understand that our customers may need copies of their payment receipts from time to time. We retain digital copies of payment receipts for up to two years, and we would be happy to produce a digital copy for our customers if they provide us with the date of the transaction and the exact amount charged to the credit card. Producing hard copies of payment receipts is a labor-intensive process, and we will need to charge for the time it takes to produce them. We believe that this policy strikes the right balance between providing our customers with the information they need and managing our resources effectively.